One owner per shipment
Every booking has a named operator and a named backup. You never have to explain the lane to a stranger when something needs a decision at 2am.
- Home
- About
A freight forwarder built around senior operators, not call-centre tickets.
Three of Malaysia's most experienced logistics operators left global forwarders in 2014 to start something smaller, more accountable, and easier to call. Eleven years later, we still pick up the phone before the second ring.
Our story
The story behind Optiqra.
We started in a 90 m² office above a coffee shop in Bangsar with seven clients we'd brought with us — most of whom are still on our books. The pitch was simple: keep the institutional knowledge of a global forwarder, drop the hand-offs and the long onboarding.
By 2019 we had outgrown four offices and opened our first bonded warehouse in Shah Alam. By 2023 we were ranked in the top 20 Malaysian freight forwarders by FMFF for on-time performance and we'd opened regional offices in Singapore and Ho Chi Minh.
What hasn't changed is the operating model: every shipment is owned by a named operator from quote to PoD, every exception is reported in writing within four hours, and every operator has at least eight years of forwarding experience before they manage their own book.
What we believe
Three operating principles that haven't changed since 2014.
Pricing without surprises
Accessorials are quoted up front. If a charge wasn't on the original quote, it doesn't appear on the invoice without a written change-of-scope.
Write things down
Every exception, every workaround, every change of routing — recorded in the shipment file. Your incoming team in 18 months will read it like a maintenance log.
Where we are
Built where Malaysian shippers actually move freight.
Operations sit close to the ports and the airports — not in a corporate tower an hour away.
7Operating locations
186People on the team
34,000m²Indoor warehouse
2014Year founded
Locations
Closer to the cargo, closer to your team.
Kuala Lumpur HQ
Level 18, Menara Worldwide, 198 Jalan Bukit Bintang, 55100 Kuala Lumpur. Commercial team, customs licensing, IT and finance.
Port Klang & PKFZ
Dispatch desk inside the West Wharves freight gate and a bonded warehouse at PKFZ Phase 2 — 11,200m² with cross-dock bays.
KLIA cargo village
Air freight ops desk inside the KLIA Air Cargo Terminal A — 24/7 staffed for inbound and outbound consols.
Shah Alam fulfilment hub
22,800m² general warehouse with WMS pick-and-pack, e-commerce kitting and a returns processing line.
Pasir Gudang & PTP
Sea freight and customs desk serving Johor cluster manufacturers, with truck pool for Singapore cross-border lanes.
Regional offices
Singapore (12 Marina Boulevard) and Ho Chi Minh (Bitexco Financial Tower) — ASEAN coordination only, no asset operations.
Certifications & affiliations
Audits we take seriously and memberships that matter.
FMFF Member since 2015
ISO 9001:2015 Certified
RMCD Licensed Customs Agent
IATA CASS Cargo Agent
FIATA Affiliated
C-TPAT Compliant Operations
SST Registered
Allianz Underwritten Cargo Cover
GST/SST Customs Bond Holder
Like the way we work? Let's talk about your next shipment.
The quickest way to evaluate a forwarder is to give them a small lane. Send us yours and see what comes back.